Our services

ePARK Premium
In addition to the basic services included in ePARK’s service offering, customers may choose to enhance the functionality and service level by adding ePARK Premium to their account. ePARK Premium is an add‑on service, charged at a monthly fee of SEK 9, as well as an administrative fee of up to SEK 2.5 for each initiated or completed parking session. The monthly fee for ePARK Premium is free of charge for 24 months for customers who subscribe during the campaign period from 1 January 2024 to 31 December 2026. After the campaign period, the monthly fee will be charged according to the applicable price list at that time, unless otherwise communicated. ePARK Premium may be terminated by the customer or by ePARK with immediate effect and without notice. Fees already charged will not be refunded.
The services included in ePARK Premium comprise, among others, the following features and add‑ons:

• payment via Swish and PayPal
• the ability to register up to fifty (50) licence plates
• reminders for long‑term parking
• a notification and reminder system.

ePARK Quick
When using the ePARK payment app for parking, users have the option to use the service’s functionality without creating or verifying an account. This service is referred to as ePARK Quick. A service fee applies.

ePARK Business
ePARK Business is a corporate service for managing and paying parking costs incurred through employees’ use of ePARK’s parking services. The service enables centralized invoicing of parking fees to the company, based on the use of ePARK accounts linked to the company.

Within the framework of ePARK Business, the company—acting as a legal entity—is responsible for registering and, when necessary, updating the email addresses and licence plate numbers that are to be included in the company’s invoicing setup within ePARK’s system. Only parking sessions carried out via an ePARK account connected to one of the company’s registered email addresses fall under the company’s payment responsibility and will be invoiced accordingly.
The employee, as a user of the service, is responsible for using the correct company‑registered email address and licence plate number in their ePARK account. Parking carried out using any other email address than those registered by the company will not fall under the company’s payment responsibility and will therefore not be invoiced to the company.

ANPR / Camera‑Based Parking
Camera‑based parking (ANPR) is a feature that the customer can activate in the ePARK app. The app and on‑site signage clearly indicate whether the service is available for a specific zone. When the feature is active, the vehicle’s licence plate number is automatically registered upon entry and exit. The applicable terms and tariffs for each location are always shown in the app and on the signage.

EV Charging
ePARK’s charging service enables customers to manage electric vehicle charging via the ePARK platform, in collaboration with the relevant parking operator and/or other partners. Customers can start and end a charging session, specify the desired charging time or charging level where applicable, and adjust or extend the session as needed while charging is in progress.

Payment methods and terms

Invoice
For parking initiated via SMS or the mobile application, payment may be made by paper invoice. The invoice is sent by post to the customer’s registered billing address, and an invoice fee is added. The invoice fee is SEK 29 for a 14‑day payment term and SEK 35 for a 30‑day payment term.
The customer’s billing address is retrieved from the national population register when applying for invoice payment. Any change of billing address must be made through the ePARK mobile application or by contacting ePARK customer service. ePARK does not perform automatic updates of billing addresses. The customer is responsible for ensuring that payment is made by the due date stated on the invoice.

Email Invoice
For parking initiated via SMS or the mobile application, payment may also be made via email invoice. The invoice is sent as a PDF attachment to the email address provided by the customer. Email invoices can be issued with a 14‑day payment term without any invoice fee, or with a 30‑day payment term, in which case an invoice fee of SEK 35 applies. The customer is responsible for ensuring that the email address provided is correct and up to date, and for making payment by the due date stated on the invoice.

E‑invoice (E‑faktura)
An e‑invoice means that a digital invoice is sent directly to the customer’s online bank. An administration fee of SEK 29 applies to e‑invoices.

Card Payment
Card payment requires the customer to register a payment card for parking charges. The customer is responsible for ensuring that the registered card is valid and has sufficient funds to cover the services used. ePARK will charge the customer’s card in connection with each completed parking session.

SMS
For parking initiated via SMS, where the customer does not already have a registered ePARK user account, paper invoice is used as the default payment method. The customer may change the payment method via the ePARK website. The customer is responsible for selecting the desired payment method.

Swish
Swish allows the customer to pay via Swish either through a verified ePARK account or without an account via the ePARK Quick service. Service fees may apply depending on agreements with the respective parking operator.

PayPal
PayPal allows the customer to pay via PayPal either through a verified ePARK account or without an account via ePARK Quick. Service fees may apply depending on agreements with the respective parking operator.

Direct Debit (Autogiro)
For payments made via direct debit, an administration fee of SEK 35 applies to cover handling and administrative costs.

Corporate Invoice – ePARK Business
By subscribing to the ePARK Business service, the company undertakes to pay parking fees incurred by employees using ePARK’s services, to the extent that the parking is carried out via ePARK Business. The payment term for ePARK Business invoices is 30 days. An invoice fee of SEK 35 per invoice applies.

Invoice Payment
Invoice payment, in the form of paper invoice or email invoice, is available. To choose invoice payment, the customer must be at least 18 years old and registered as a resident in Sweden. The payment terms for invoices are 14 or 30 days, depending on the selected option. In the event of late payment, ePARK has the right to issue a payment reminder, in which case a statutory reminder fee of SEK 60 will be added.

If payment is not made according to the reminder, ePARK has the right to transfer the claim to debt collection for further enforcement in accordance with applicable legislation.

All user terms
We have gathered all user terms here. You can also find the terms and other policies at the bottom of our website.